01Is this only for electricians?
No. The service is for local and home-service businesses such as plumbers, roofers, cleaners, landscapers, builders, HVAC companies, clinics and other businesses that depend on nearby customers.
02Can you guarantee a top-three Google Maps position?
No. Google considers relevance, distance, prominence and competition, so I cannot promise a particular position. I work on the parts of your profile and wider local presence that can be improved, then show you how visibility changes over time.
03How are review requests handled?
Requests are sent fairly to genuine customers after a real service interaction. They can use a direct link, QR code or an existing customer workflow. The system does not buy reviews, offer incentives or prevent unhappy customers from reaching Google.
04Does the service send SMS or WhatsApp messages itself?
The management platform can trigger review requests through supported email tools, Zapier and webhooks. SMS, WhatsApp and other messaging costs or providers are separate unless they are specifically included in your proposal.
05Can this remove a bad Google review?
No. I can flag a review that may breach Google policy, explain the likely issue and help prepare the report. Google makes the final decision.
06What happens to negative reviews?
I can hold lower-rated reviews for manual attention instead of publishing an automatic reply. The response can be drafted, edited and approved before it goes live.
07What do the visibility reports measure?
The core report checks selected searches across a grid of points around your target area, with a baseline and later comparison. It can also record selected prompts on major AI-search platforms. These reports show visibility changes, not guaranteed future positions or sales.
08How many searches can be tracked?
The included location-grid reporting supports up to ten priority search themes per profile. I choose them with you, based on the services and locations that matter to the business.
09Can you manage more than one location?
Yes. Multiple Google Business Profiles can sit in one managed workspace, even when they are controlled through different authorised Google accounts. Pricing and scope are agreed per profile.
10What are directory citations, and are they included?
Citations are business listings on directories, apps and data networks. They can help keep your name, address, phone and other details consistent beyond Google. The directory network is an optional paid add-on because coverage and provider costs vary by profile and market.
11Do I need a website?
No. I can manage the Google Business Profile on its own. If the website is missing or needs work, I can build one and keep its services, reviews and business details aligned as a separate option.
12Do I keep ownership of my Google profile?
Yes. Your business retains ownership. You add Jack Pearce AI as an authorised manager and can remove that access if the service ends.
13Can I approve content before it is published?
Yes. You can approve profile content before publication, or allow routine updates to run automatically once the direction is agreed.
14Can the system use our existing job photos?
Yes. Photos can be added through an upload link and, where appropriate, connected storage or job-photo tools. Approved images can be prepared, released gradually and reused for posts, videos, social content and the website.
15Will the content sound generic or obviously automated?
I use your actual services, locations, offers, photos and business information. I also agree the tone with you and can keep approval mode on until the content sounds right.
16What access do you need?
You add me as an authorised manager through Google and connect only the other channels you want included. Your business keeps ownership, and you can remove access if the service ends.
17Do you work in Australia and the UK?
Yes. The service is suitable for local businesses in both markets, with wording, reporting and business details adapted to the location.